As part of the services we offer, we are required to process personal data about our staff, service users and visitors to our website.
We are committed to providing transparent information on why we need your personal data and what we do with it. This information is set out in this privacy notice. It will also explain your rights when it comes to your data.
http://www.langdalecarehomes.co.uk
Each member of the management team within our group of Langdale Care Homes are the data controllers and are responsible for your personal data in his/her requisite home.
The company has appointed Data Protection Officers who are in charge of privacy related matters for Langdale Care Homes Group. If you have any questions about this privacy notice, please contact either of the Data Protection Officers using the details set out below.
Our full details are:
Email address: [email protected]
Email address: [email protected]
Postal Address (Head Office): 82 Cannock Street, 1st Floor Offices, Leicester, LE4 9HR
Contact Number: 0116 276 5007
It is very important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes. This can be done, at any time by sending an email of the changes you would like made to: [email protected]
(where appropriate this may include friends/relatives)
So that we can provide a safe and professional service, we need to keep certain records about you. We may record the following types of data about you:
We require this data so that we can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data.
So that we can provide you with high quality care and support we need specific data.
We do this face to face, via phone, via email, via our website, via post, via application forms etc.
Third parties are organisations we have a legal reason to share your data with.
These include:
So that we can provide a safe and professional service, we need to keep certain records about you. We may record the following types of data about you:
We require this data so that we can contact you, pay you and make sure you receive the training and support you need to perform your job. By law, we need to have a lawful basis for processing your personal data.
• We have a legal obligation under UK employment laws;
• We are required to do so in our performance of a public task;
• It is necessary due to social security and social protection law – we are required to perform Disclosure and Barring Service (DBS) checks on our staff;
• It is necessary for us to process requests for sick pay or maternity pay;
• We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations.
As your employer we need specific data.
We do this face to face, via phone, via email, via our website, via post, via application forms etc.
Third parties are organisations we have a legal reason to share your data with.
These include:
When you visit our website, we may ask you for personal information to allow us to contact you to deal with your request or enquiry.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We use WordPress which provides a Website Content Management platform with features to help us meet global data protection and compliance obligations.
We do not offer user registrations or comments, but we do collect data you have provided us with via contact forms.
We also track some visitor data such as IP address using Web analytics software Google Analytics to help us provide you with a website better optimised for performance.
We use [Office 365 / Mail / other email programmes] for our email system and have setup Multi-Factor Authentication to provide extra security.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including contacting you to arrange an appointment or for recruitment purposes.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately.
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ If you wish to exercise any of the rights set out above, please email us at [email protected]
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. You will be notified accordingly.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy here: Cookie Policy
If you have any queries regarding any of the content within our privacy policy, please get in touch with our team at head office and ask to speak with a member of the HR and/or IT department.
The Langdale Community opens its doors to invite you into a home you'll instantly know is meaningful and special. All our care homes are built on championing a unique, yet personalized care, with privacy and dignity at the core of our ethos.
The Langdale Community boasts highly trained staff, providing personal care based on resident centred plans of care. All the facilities offered are tailored to meet the needs of individual residents to ensure they are happy and well cared for in a secure, relaxed, clean and homely environment.